Return Policy
Returns & Warranty Exchanges
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We only refund the original purchaser of the products.
Several types of goods are exempt from being returned, including but not limited to:
- Gift cards
- Used Items
- Abused/Damaged/Misused Items
To complete your return, we require a receipt or proof of purchase and notification of the return ahead of receiving it from you. Use our contact page to do so:
Contact Us
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 7 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us using our contact page: FiddlebackOutpost.com/pages/contact-us
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Warranty Exchanges (if applicable, excludes handmade items)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us a message using our contact page: Contact Us for a return authorization.
Handmade Items
On handmade items, we follow the maker's warranty policy for defects in craftsmanship. You can usually find this information on each product's listing. Contact Us for additional information.
Return Shipping
To return your product, you should mail your product to: Fiddleback Outpost, 554 W Main St, Ste 1300, Buford, GA 30518
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We recommend USPS Priority Mail. We do not guarantee that we will receive your returned item. If we do not receive it, you do not get a refund or exchange. If it's valuable, insure it. Also, you should contact us with the tracking information so we know when to expect your item.
Abuse of Return Policy
We reserve the right to refuse service to any persons that abuses our return policy. If an individual chooses to use our policy as a way to "test" various products and returns too many items...we may refuse to continue shipping products to this individual and/or refuse additional returns.
If you have questions or need clarification on this policy, Contact Us
